Returns & Exchanges
At Kashees Cosmetics, we want you to be completely satisfied with your beauty purchase. If you receive a damaged or incorrect item, our 7-day return policy ensures a hassle-free exchange or refund process.
Contact Support
Reach out to our customer care team via email or WhatsApp within 7 days of delivery with your order number and photos of the product.
Verification Process
Our quality assurance team will review your request to ensure the item is unused, in its original packaging, and qualifies for a return.
Pack and Ship
Once approved, securely pack the items and ship them back to our central warehouse using a trackable courier service.
Receive Refund or Exchange
After we inspect the returned goods, we will process your replacement or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing